"This business was built on integrity and offering personal service. We want to fulfill our customer's needs by doing everything we can to guarantee that they have a pleasurable experience shopping in our stores and that they get a Blinds To Go quality blind that will be free of defects and built to the highest standards available in our industry."
David J. Shiller
Founder Blinds To Go
Lifetime Warranty On Material and Workmanship
Blinds To Go is proud to extend a lifetime warranty on all custom-made products. All custom-made products are warrantied to be free from manufacturing defects in materials, mechanisms (cord locks and tilt gears) and components (brackets, wands, caps, etc.) which make up the blind or shade.
In the event a Blinds To Go custom-made product is found to be defective in materials or workmanship, we will, at our discretion, repair, or replace the product which fails to conform to this warranty. Please note that color may vary from lot to lot on some styles, and that we periodically discontinue certain styles and colors. On discontinued items, we reserve the right to substitute warrantied product with the nearest color or style of equivalent or greater value. On current products, we will make every effort to match current style and color. In the event that warrantied product is not repairable, and cannot be replaced with the original style and color (i.e. discontinued), it will be replaced free of charge with the closest available product.
The warranty is valid for all Blinds To Go manufactured product. To obtain warranty service, the purchaser must return damaged blind along with invoice and original sales receipt, to their nearest Blinds To Go superstore.
This warranty does not cover any product which fails due to accident, alteration, misuse, abuse, misapplication, improper handling, improper installation, and improper operation or cleaning. It excludes damage from animals or insects, normal wear and tear (common cosmetic issues related to extended use, including fraying, fading or discoloration due to prolonged sunlight, exposure or damage from salt air. Loss of pleating is not covered if the product is not being cycled (held in the raised position for a portion of the time).
Wood blinds and natural woven shades are made from natural materials. As such, the following are to be considered as naturally inherent characteristics: variations in color, grain and texture, natural markings (knots, mineral deposits, etc.), minor bowing or warping of slats, reeds and natural materials. In addition, excessive warping of wood blinds or natural woven shades is excluded if installed in a high humidity area.
This warranty does not cover cost associated with warranty service which includes, but is not limited to, transportation costs to and from our superstores, costs of removal, re-measure or re-installation of product, or any incidental or consequential damages.
This warranty gives you specific legal rights and limitations, and you may have other rights, which vary from state to state or province to province. No employee of Blinds To Go has the authority to increase or alter the obligation of this warranty. This warranty is non-transferable.
Please note that the purchaser of this product has 30 days from the date they pick up the product to notify Blinds To Go if they are missing slats, blinds, brackets or any other portion of their order. After this time frame, the order will be considered 100% delivered to the customer.
The above warranty supersedes any previous versions. December 2011.