Retail Business System Analyst

Retail Business Systems Analyst is a new position supporting our retail team. The Company has multiple revenue channels i.e. retail stores, in home consulting and ecommerce with a complex systems architecture and approximately 1,000 employees.

  • Work with the business to understand business goals and provide solutions that translate into functional specifications
  • Able to research, interpret, analyze and report data querying from various sources, including internal reports, CRM, data warehouse, and other sources
  • Cross Functional Coordination – Acts as a liaison between IT, users, vendors, and other consultants to deliver high quality solutions on time and within budget.
  • Develops and maintains project plans. Tracks projects and reports status. Escalates and communicates to stakeholders.
  • Participates in the design and development of new mid-sized programs and integrated processes. Is responsible to document the solution and any procedures.
  • Coordinates and executes systems testing. Ensures that the solution meets business needs.
  • Conducts problem solving and troubleshooting. Resolves production problems, and mitigates risks. Performs system upgrades, installs enhancements. Coordinates with users for maintenance. Informs Customer Service and IT Service Center on new functionality or new systems. Performs knowledge transfer.
  • Lead in the identification, management and QA of Retail Systems operational issues.
  • Liaise with systems users, and provide the main point of user contact for all Retail Systems issues.
  • Define requirements, create reporting and manage the delivery of a wide range of data analyses in a dynamic environment
  • Develop and manage new tools/reporting for measuring and understanding the success for various programs
  • Review analyze and present qualitative and quantitative results and data to senior management and other business partners
  • Ensure quality and timeliness of deliverables that meet expectations while balancing business needs with the appropriate level of analytical rigor
Experience & Personal Qualities
  • Project management. Requirement gathering
  • Meticulous and Detailed oriented. Ability to QA and root cause business problems.
  • Experience in data analysis and its translation into recommendations to the department
  • Excellent oral and written communication skills including the ability to communicate effectively with all stakeholders
  • Strong interpersonal skills with the ability to effectively interact in a team environment with all levels of employees, including Senior Management.
Knowledge and Education
  • BA or BS in computer science.
  • Database and SQL skills and experience.
  • Knowledge of Data warehouse, ETL tools.
  • Advanced Microsoft Excel skills including pivot tables and v-lookups.
  • Nice to have Project Management Certifications.
  • 2 to 4 years of experience as a data & business analysis

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