Technical Support / Help Desk Specialist

Blinds To Go® is North America’s largest manufacturer and retailer of custom-made window treatments. We are a family owned and operated company with headquarters in New Jersey and Montreal with showrooms throughout the eastern United States and Canada. All of our products are proudly handcrafted and assembled in one of our local manufacturing plants. Building on our success with blinds and shades, the Blinds To Go® brand has recently expanded our product offering to e-commerce and in-home sales consultations

After more than 65 years, we remain committed to continuing our mission of offering our customers the largest selection of window coverings at low, factory-direct prices while delivering an experience built on our legendary “red-carpet” customer service from initial consultation through installation.

Our team is expanding and there has never been a more exciting time to be part of our growth!

WHY WORK AT BLINDS TO GO:

We offer award-winning training experiences and a company culture that is enjoyable, rewarding, and development focused. We provide the following benefits:

  • Competitive Pay
  • Medical and Dental Benefits
  • Life and Disability Benefits
  • Paid Vacations (in addition to the company closing from Christmas to New Years)
  • Career coaching and advancement opportunities
  • Daily Catered Lunches
  • Friendly and collaborative work environment
THE POSITION: TECHNICAL SUPPORT / HELP DESK SPECIALIST

We are looking for an ambitious and self-motivated individual who can assist with day-to-day Help Desk operations. This individual will be responsible for providing end-users with technical and troubleshooting assistance related to computer hardware and software, mobile devices, printer, and other technical tools and support (via phone, remotely, and/or desk-side). This role will require the ability to prioritize, as it will be supporting our Paramus office, Lakewood manufacturing facility and some retail stores/showrooms. This role has the ability to be based out of our Paramus, NJ office or our Lakewood, NJ facility.

RESPONSIBILITIES/DUTIES:
  • Provide technical support to users in-person and over the phone
  • Act as the primary contact for issues that arise across the organization and escalate issues to management, if needed
  • Follow up to ensure that issues have been resolved
  • Ensure timely setup and configuration of desktops, laptops, VoIP phones, smartphones, remote access VPNs, etc.
  • Maintain inventory of department equipment
  • Help to ensure that employees are trained on how to use and maximize hardware and software provided
  • Help to ensure data integrity across the organization
QUALIFICATIONS:
  • Minimum of 2 years of experience working in a corporate setting
  • Familiarity with IT systems, software applications, and LAN/WAN Technologies
  • Basic knowledge of security solutions (firewalls) and corporate networking infrastructures (active directories)
  • Strong communication skills (both written and verbal) with the ability to demonstrate a high level of customer support
  • Previous working knowledge of working on both Windows and Mac platforms
  • Previous exposure to working with VOIP systems, CISCO experience a plus
  • Ability to work independently, as well as, part of a team
The Blinds to Go offer is contingent upon:
  • Successful completion of reference checks
  • Successful completion of background check - including SSN verification and Criminal Search
  • Proof of legal authorization to work in the United States within three business days of your hire date

Blinds To Go® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Blinds To Go. Building a great company… one person at a time