Retail Business System Analyst

Retail Business Systems Analyst is a new position, reflecting our commitment to developing a robust and sustainable approach to our Retail operations. The business has multiple revenue channels i.e. retail stores, in home consulting and ecommerce with a complex systems architecture and approximately 400 plus staff.

  • Leverage current systems solutions, identify new systems solutions to current business problems and manage the successful delivery of systems changes and upgrades from the Retail side.
  • Lead in the identification, management and QA of Retail Systems operational issues.
  • Liaise with systems users, and provide the main point of user contact for all Retail Systems issues.
  • Lead or coordinate user training where appropriate.
  • Define requirements, create reporting and manage the delivery of a wide range of data analyses in a dynamic environment
  • Able to research, interpret, analyze and report data querying from various sources, including internal reports, CRM, data warehouse, and other sources
  • Participate in cross-functional team environments and handle a variety of concurrent projects including ad hoc analytic projects and on-going reporting
  • Develop and manage new tools/reporting for measuring and understanding the success for various programs
  • Review analyze and present qualitative and quantitative results and data to senior management and other business partners
  • Ensure quality and timeliness of deliverables that meet expectations while balancing business needs with the appropriate level of analytical rigor
Experience & Personal Qualities
  • Project management. Requirement gathering
  • Meticulous and Detailed oriented. Ability to QA and root cause business problems.
  • Experience in data analysis and its translation into recommendations to the department
  • Excellent oral and written communication skills including the ability to communicate effectively with all stakeholders
  • Detail-oriented and comfortable with a fast-paced retail environment
  • Strong interpersonal skills with the ability to effectively interact in a team environment with all levels of employees, including Senior Management.
Knowledge and Education
  • BA or BS in computer science.
  • Database and SQL skills and experience.
  • Knowledge of Data warehouse, ETL tools.
  • Advanced Microsoft Excel skills including pivot tables and v-lookups
  • Nice to have Project Management Certifications.
  • 2 to 4 years of experience as a data & business analysis

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