Order Guidelines

If you’re not satisfied with your order, our customer service team will do everything possible to rectify the situation. Being uniquely manufactured to your specifications, your products have no value to other customers, therefore we don't offer refunds.

Being custom made, we can’t adjust the dimensions for the majority of our products once your order is produced(this includes cutting the product down). If what you ordered does not fit, our customer experience team will do everything possible to help rectify the situation. PLEASE MEASURE TWICE BECAUSE WE ONLY CUT ONCE.

If you are having your order shipped to one of our showrooms, everything should be ready to pick up in 3-5 days once put into production. If you are having your order shipped directly to your home, it should arrive between 5-8 business days once put into production.

Production Delays:

All customers have the ability to confirm the order with a design consultant over the phone prior to us producing your order. Prior to hitting complete order, you can either select confirm with DC or place order. Choosing confirm with DC keeps your order on hold until confirmed via phone. Selecting place order puts your order into production.

All Blinds To Go products come with a free lifetime warranty. All you have to do is call 1-800-blinds7 and they help you fix it. For more information on our lifetime warranty please visit http://www.blindstogo.com/en/warranty