Order Guidelines

Frequently Asked Questions

What If I Don't Like What I Ordered?

If you’re not satisfied with your order, our customer service team will do everything possible to rectify the situation. Being uniquely manufactured to your specifications, your products have no value to other customers, therefore we don't offer refunds.

What If The Order Doesn't Fit?

Being custom made, we can’t adjust the dimensions for the majority of our products once your order is produced(this includes cutting the product down). If what you ordered does not fit, our customer experience team will do everything possible to help rectify the situation. PLEASE MEASURE TWICE BECAUSE WE ONLY CUT ONCE.

Delivery Time

We are working hard to get back down to our previous gold-standard production time of less than 48 hours for custom blinds and shades. In the meantime please click the link below for individual product lead times.
Product Lead Times USA & Canada

Confirming Order

All customers have the ability to confirm the order with a design consultant over the phone prior to us producing your order. Prior to hitting complete order, you can either select confirm with DC or place order. Choosing confirm with DC keeps your order on hold until confirmed via phone. Selecting place order puts your order into production.

What If The Blind Breaks

All Blinds To Go products come with a free lifetime warranty. All you have to do is call 1-800-blinds7 and they help you fix it. For more information on our lifetime warranty please visit
http://www.blindstogo.com/about-us/warranty

Please call 1-800-blinds7 if you have additional questions or need additional information.